Frequently Asked Questions

Once Upon a Me is an AI-powered personalised storybook platform for children aged 1-7+. Parents create magical stories where their child is the hero, with custom illustrations featuring their child's unique avatar on every page.

Download the app from the App Store or Google Play, create an account, add your child's profile with their name, age, and interests, then upload a few photos to generate their unique avatar. From there, you can start creating stories right away.

Once Upon a Me is available on iOS and Android. Download it from the App Store or Google Play to get started.

Absolutely. Photos are used only for avatar generation and are deleted within 24 hours of acceptance. We have zero tracking, zero ads, and never sell data. We are fully COPPA and UK GDPR compliant.

Every story is shaped by over 30 variables including your child's name, age, interests, personality traits, chosen theme, tone settings, art style, moral values, and more. No two books are ever the same.

You'll receive a story preview (cover and first two pages) in about 2-5 minutes. After purchase, the full book with all illustrated pages is ready in approximately 10 minutes. We'll send you a notification when it's done.

Yes! The Story Studio gives you full creative control with 9 tone sliders, plus theme, moral value, and art style selection. You can create anything from an adventurous quest to a calming bedtime story.

Yes! You can add friends as characters using unique friend codes. Connect with other families in the app, and your child's friend can appear as a co-adventurer in their story.

Yes, there's an optional parent cameo feature. You can include yourself in your child's story as a supporting character in their adventure.

A single story costs £6.99. For unlimited stories, the Adventure Pack subscription is £18.99 per month.

The Adventure Pack is a monthly subscription that gives you unlimited story creation with no paywall, plus monthly avatar regeneration. It's the best value for families who love creating stories regularly.

Yes, you can cancel your Adventure Pack subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.

We accept Apple Pay, Google Pay, and credit/debit cards through in-app purchases on iOS and Android.

Physical book printing is coming soon! You can join our waitlist on the Gift a Book page to be the first to know when it launches.

Printed books are hardcover A4 landscape format with premium 200gsm gloss pages. Every illustration is printed in full colour at the highest quality.

Physical books are £34.99, which includes production costs. Shipping is calculated at checkout based on your delivery address.

5-7 business days for production plus shipping time. You'll receive tracking information once your book has been dispatched.

Photos are used exclusively for generating your child's avatar. Once you accept the avatar, photos are marked for deletion and permanently removed within 24 hours. If you need to regenerate the avatar, photos are temporarily restored.

No. Your child's photos, personal data, and story content are never used to train AI models. Your family's information is used solely to create your storybooks.

Each child profile has individual content controls including excluded themes (topics you want avoided), bedtime mode for calming stories, story length limits, and allowed moral values. You have full oversight of every story's content.

Only parents in your household can access your child's profiles. This includes the primary parent who created the household and any invited members who joined using the household invite code.